Privacy Policy

1. Introduction

Inner Bloom Therapy ("we", "our", "us"), operated by Emma Rose MBACP (Accred), is committed to protecting your personal data and upholding your rights under UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, store, process, and protect your information when you visit our website (innerbloomtherapy.uk) or book clinical sessions.

2. Information We Collect

When you book an initial consultation or therapy session with us, we collect:

• Contact Details: Your full name, email address, and telephone number.
• Intake & Medical Context: Your GP practice details, emergency next-of-kin contact information, and relevant medical/medication details provided voluntarily for clinical safety.
• Therapy Notes: Anonymised, password-protected clinical reflection notes stored separately from your identifying personal data in accordance with BACP ethical guidelines.

3. Data Processing Platform & Multi-Tenancy

Our booking calendar, appointment scheduling system, secure client intake portal, and encrypted clinical records workspace are hosted on MyBizOnline OS (MYBIZONLINE.AI LTD) under our dedicated clinician tenant ID 55866e26-d1e0-4e4e-8817-c13c651edee6. All data transmitted through our portal is encrypted using industry-standard 256-bit SSL encryption adhering strictly to BACP ethical guidelines and UK GDPR data security principles.

4. How We Use Your Data

We process your personal information strictly for:

• Scheduling and delivering virtual therapy sessions.
• Issuing session invoices and automated appointment reminders.
• Fulfilling our duty of care under BACP ethical frameworks (e.g. contacting your GP in the rare event of an immediate medical or safety emergency).

5. Your Legal Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request erasure of your data, subject to statutory clinical record retention obligations.

6. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact Emma Rose at info@innerbloomtherapy.uk or call +44 7367 111142.