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Terms of Service

Last Updated: July 2026 • Inner Bloom Therapy

1. Clinical Service Overview

Inner Bloom Therapy provides professional online counselling and psychotherapeutic services delivered by Emma Rose MBACP (Accred). All clinical sessions are conducted virtually for clients aged 18 and above.

2. Core Service Offerings & Pricing

We offer two primary clinical services:

  • Initial Consultation (Free - 15 Minutes): A non-clinical introductory session allowing client and therapist to discuss therapeutic needs. First-time clients complete intake forms including GP, next-of-kin, and medical details prior to this call.
  • Therapy Session (£55.00 - 60 Minutes): A full therapeutic hour utilising a relational integrative framework tailored to trauma-informed and neurodiversity-affirming goals.

3. Payment Terms

Session invoices are generated automatically upon booking and must be settled in full no later than 72 hours prior to the scheduled appointment time. Payment details are provided on your automated invoice.

4. Cancellation & Rescheduling Policy

To protect calendar availability, the following cancellation policy applies to all booked sessions:

  • More than 48 Hours Notice: Free cancellation or rescheduling with no fee.
  • 24 to 48 Hours Notice: Cancellations or reschedules incur a 50% fee (£27.50).
  • Less than 24 Hours Notice / No Show: Cancellations, reschedules, or non-attendance incur a 100% fee (£55.00).

5. Confidentiality, Clinical Data Storage & Ethical Standards

Emma Rose is a Registered Accredited Member of the British Association for Counselling and Psychotherapy (BACP) and strictly adheres to the BACP Ethical Framework for the Counselling Professions. Confidentiality is maintained at all times, except where required by law or where there is serious risk of harm to yourself or others.

In accordance with UK GDPR and BACP data governance standards, all clinical session notes and client documentation are processed and stored securely within our encrypted clinical management workspace on MyBizOnline OS.

6. Emergency & Crisis Contact

Inner Bloom Therapy is an appointment-based virtual therapy practice and does not provide 24/7 crisis support. In the event of a mental health emergency, please contact NHS 111, call Samaritans at 116 123, or visit your nearest Hospital Accident & Emergency department.

7. Non-Binding Commitment & Client Autonomy

Therapy with Inner Bloom Therapy is entirely non-binding. You are never tied into a fixed contract, financial commitment, or minimum number of sessions. You maintain complete autonomy over your therapeutic journey and may pause, adjust session frequency, or end therapy at any time by providing standard notice in accordance with our 48-hour cancellation policy.